Immigration Services by Regulated Canadian Immigration Consultant

 
Sample Retainer Agreement

RCIC Membership Number: R524540                                            File Number:      

Between Client(s)/Designate

Name: Address:
Phone:                                                        Email:

AND
Regulated Canadian Immigration Consultant (RCIC)

1.0 RCIC Responsibilities and Commitment

1.1 The Client(s) asked the RCIC, and the RCIC has agreed, to act for the Client(s) in the matter of coordination and preparation of a Study Permit application:

1.2 In consideration of the fees paid and the matter stated above, the RCIC agrees to do the following:

1.2.1    Assist client in her enrollment and school registration process with her/his school of choice and act as a liason

1.2.2    Coordinate the process and progress in the preparation and submission of the study permit application

1.2.3    Instruct Client on documents, forms and online instructions required and review these, discuss details and particulars that must be met, including options and alternatives

1.2.4    Prepare Study Permit application forms and cross-reference  information with documents submitted

1.2.5    Review  and  submit  Study  Permit  application   for  completeness   and accuracy
 
1.2.6  Keep client informed on application status, processing time and communication   received   from  Immigration,   Refugee   and  Citizenship Canada (IRCC)
1.2.7    Review and brief Client in all aspects of application and instruct on how to support and defend application if requested to attend interview

1.2.8    Advise Client on how to proceed with an additional requirement requested

2.0 Client(s)/Employer Responsibilities and Commitment

2.1 Provide all related accurate and honest information

2.2 Provide all necessary documentation

2.3 Provide  all  documentation  in  English  or  French,  or  with  an  English  or  French translation

2.4 Follow the RCIC’s instructions at all times

2.5 Notify the RCIC immediately in the event Citizenship and Immigration Canada (CIC)
should contact the Client directly

2.6 Notify the RCIC immediately of any change in personal circumstances that applies to the application that may adversely affect the application.

2.7 Prepare  the  government  processing  fees  for  the  Study  Permit  application  of
$150.00

2.8 The member’s  obligations  under  the Retainer  Agreement  are null and void if the Client knowingly provide(s) any inaccurate, misleading or false material information. The Client’s financial obligations remain.

2.9 The  RCIC  is  not  accountable  for  the  enrollment  between  the  Client  and  his/her prospective Educational Institution, financial ability and study plan/career and does not express guarantee in obtaining Canadian permanent residency in the future.

3.0 Billing Method and Payment Schedule

3.1 The Client(s) will be billed by flat fee with payment by milestones.

3.2 The details of this billing method are as follows:

3.2.1    The sum of CAD$ 1000 is payable upon signing this Agreement.
Candidate is provided information about educational Guidance and forecasting.

3.2.2    The sum of CAD$ 1000 non-refundable fee plus applicable Government Fees is payable upon client’s submission of initial documents for review by the consultant;

3.2.3    The sum of CAD$ 500 non-refundable fee is payable upon submission of the application for a Study Permit/Visa at the relevant visa office;
 
Payment Terms and Conditions

Description    Amount
RCIC Professional and Referral Fees:    $2,500
Other [e.g., disbursements, courier fees, photocopies, etc.]:    $0.00
Applicable Taxes [include registered tax numbers]:    $0.00
Total Cost:    $2,500

4.0  Additional Permanent Residence Services Required by the Client

4.1       If the CLIENT’s application for Permanent Residence requires additional steps at any applicable provincial immigration office, CAD $1,000 additional fees will be applied.

4.2       If the CLIENT’s civil status changes during the scope of the services, additional fees of USD$1,000 will be applied to add or remove a spouse or partner from the file, and CAD $500 to add a new dependent child.

4.3       If the CLIENT  chooses to change the permanent  immigration  stream (after an application  is  already  submitted  to  relevant  immigration  authorities)  for  any reason  including  but not limited  to change  in immigration  program,  change  in eligibility,  change  in employment,  or change  in immigration  status  in Canada, additional fees of CAD $1,000 or any other amount agreed upon by the CONSULTANT   and  the  CLIENT  will  be  required  to  reapply  to  a  different permanent immigration stream.

4.4       All fees mentioned  above do not include the fees required by the school (e.g. tuition fees, any program fee deposits, miscellaneous fees etc.), and associated with requests by the IRCC (e.g. The Receiver General of Canada, medical examination fees, police certificate fees, translation fees, notarization fees, etc).

4.5       All payments may be done by one of the following method: bank transfer, credit card,  bank  draft  or  personal  cheque.  The  CLIENT  will  find  below  all  the information to make the payments:

5.0  Government Fees

5.1       Government Fees (for the CLIENT, not including family members) are as follows,
 
as applicable:

Temporary Study Permit (TSP) Application: CAD $150.00
CAQ (if applying in Quebec): $110.00
Application for Permanent Residence: $550.00
Right of Permanent Residence Fee: $490.00

5.2       Government  Fees  must  be  paid  online  using  a  credit  card  or  at  a  financial institution, as designated by IRCC.

5.3       Government  Fees  are payable  at the time  of filing  the application,  and,  once submitted, non-refundable.

5.4       Government Fees are subject to change.

6.0  Billing

6.1       Accounts  are  payable  on  the  date  the  invoice  is  issued  and  if  the  account remains outstanding after thirty (30) days, interest shall be charged on the outstanding balance at the rate of 1.5% per month (18% per annum).

7.0 Refund Policy

7.1 The Client(s) agree that the fees are non refundable  for the retainer and services indicated  above:  upon  submission  of  study  permit  application  as  services  are rendered and complete, withdrawal of Client for any reason while the RCIC is still committed to the agreement, performance at interview, not meeting eligibility, change in immigration  policy or regulation  that disqualifies  Client from current immigration program,   knowingly   provide   falsified   or   inaccurate   document,   misleading   or inaccurate   information,   Client   did   not   follow   RCIC’s   advise,   withdrawal   from agreement for any reasons are not grounds for refund.

7.2 The Client(s)  acknowledge  that the decision  making  process,  granting  of a Study Permit and the processing time required for processing this application is at the sole discretion of the government and not the RCIC.

7.3 The Client(s) understand(s) that they must be accurate and honest in the information they  provide(s)  and  that  any  inaccuracies  may  void  this  Agreement,  or seriously affect the outcome of the application or the retention of any status they may obtain.

8.0 Dispute Resolution

8.1 Please  be  advised  that  Lalaine  Austero  is  a  member  in  good  standing  of  the Immigration  Consultants  of Canada  Regulatory  Council  (ICCRC),  and as such, is bound by its By-laws, Code of Professional Ethics, and associated Regulations.

8.2 In the event of a dispute, the Client(s) and RCIC are to make every effort to resolve the matter between the two parties.  In the event a resolution cannot be reached, the Client(s) are to present the complaint in writing to the RCIC and allow the RCIC 30 days to respond  to the Client(s).   In the event the dispute  is still unresolved,  the Client(s) may follow the complaint and discipline procedure outlined by ICCRC on their website: http://www.iccrc-crcic.ca/public/complaintsDiscipline.cfm    NOTE:   All complaint forms must be signed.
 
ICCRC Contact Information:
Immigration Consultants of Canada Regulatory Council (ICCRC)
5500 North Service Rd., Suite 1002
Burlington, ON, L7L 6W6
Toll free: 1-877-836-7543

9.0 Confidentiality

9.1 All information  and documentation  reviewed by the RCIC, required by CIC and all other governing bodies, and used for the preparation of the application will not be divulged to any third party, other than agents and employees, without prior consent, except as demanded by law.  The RCIC, and all agents and employees of the RCIC, are also bound by the confidentiality requirements of Article 8.1 and 8.5 of the Code of Professional Ethics.

9.2 The  Client(s)  agrees  to  the  use  of  electronic  communication   and  storage  of confidential information.   The RCIC will use his/her best efforts to maintain a high degree of security for electronic communication and information storage.

10.0     Force Majeure

10.1     The RCIC’s failure to perform any term of this Retainer Agreement, as a result of conditions   beyond   his/her   control   such   as,  but  not  limited   to,  governmental restrictions or subsequent legislation, change in immigration policy and regulations, war, strikes, or acts of God, shall not be deemed a breach of this Agreement.

11.0     Change Policy

11.1     The Client(s) acknowledge that if the RCIC is asked to act on the Client(s) behalf on  matters  other  than  those  outlined  above  in  this  Agreement,  or  because  of  a material change in the Client(s) circumstances, or because of material facts not disclosed  at the outset of the application,  or because  of a change in government legislation   regarding   the   processing   of   immigration-related    applications,   the Agreement can be modified accordingly upon mutual agreement.

11.2     In the event of a joint retainer agreement, pursuant to Article 13 of the Code of Professional   Ethics,   the  Client(s)   understand   that  no  information   received   in connection with the matter from one Client can be treated as confidential so far as any of the other Clients are concerned (Article 13.1.1) and that if a conflict develops that cannot be resolved, the RCIC cannot continue to act for both or all of the Clients and may have to withdraw completely (Article 13.1.2).

12.0     Termination

12.1     This  Agreement  is  considered  terminated  upon  completion  of  tasks  identified under RCIC Responsibilities and Commitments of this agreement.

12.2     This  Agreement  is  considered  terminated  if  material  changes  occur  to  the Client(s) application or eligibility, which make it impossible to proceed with services detailed in the RCIC Responsibilities and Commitments section of this Agreement.
 
12.3     This Agreement may be terminated, upon writing, by the Client(s), at which time any outstanding fees or disbursements will be refunded by the RCIC to the Client(s) / any outstanding fees or disbursements will be remitted by the Client(s) to the RCIC.

12.4     This Agreement may be terminated if Client communicates directly with IRCC or through   other counsel, without the Immigration RCIC’s knowledge.

12.5     Pursuant to Article 14 of the Code of Professional Ethics, this Agreement may be terminated, upon writing, by the RCIC, provided withdrawal does not cause prejudice to the Client(s).

12.6     This Agreement is subject to the laws in effect in the Province/Territory of British
Columbia, Canada.

13.0     Modification of Agreement

13.1     Any modification to this Agreement must be in writing, signed by the Parties or it shall have no effect and shall be void.

14.0     Validation

14.1     The Client(s)  acknowledge  that they have read this Agreement,  understand  it, have  obtained  such  independent  legal  advice  as  they  deem  appropriate,  have sought translation and agree to be bound by its terms.

 
Client’s Name (Print Name)
 
RCIC Name (Print Name)
 

 
Client’s Signature
 
RCIC Signature
 

 
Date [day/month/year]
 
Date (day/month/year
 

Updated: August 5, 2017                                                                                                                                     Page 7